Tascify — Support

Something not working? Ask me anything. I answer these myself.

Get in touch

I'm Noel — I built Tascify, and I read and reply to every message personally. I aim to come back to you within one working day. It helps if you tell me your child's device model and what you were doing when it went wrong.

Common questions

How does Tascify work?

Your child completes simple real-world tasks. You approve them with a tap, and the minutes they earn unlock their apps for that long. When the time's up, the apps lock again by themselves. You can also gift a daily "free time" allowance of 0–30 minutes on top, with no tasks needed.

How do I set it up?

Downloading on my child's phone asks for a password every time. Why?

That's Apple's child-safety rule, not Tascify: on a child's Apple ID, every App Store download must be approved — either with the child account's password, or by you. There's no setting that switches it off entirely.

The easiest way is Ask to Buy, which sends the approval to your own phone instead (no password typing on your child's): on your phone, go to Settings → Family → tap your child → Ask to Buy and turn on Require Purchase Approval. Their download requests then pop up on your phone and you approve with Face ID. We recommend keeping Ask to Buy on anyway — it also stops new apps (like a second browser) arriving without your say-so.

The apps aren't actually locking. Why?

This is the most common issue, and it's almost always the same cause. Real app-locking uses Apple's Screen Time system, and Apple only lets an app lock a child's device when that device is signed into a child Apple ID that belongs to your Family Sharing group. If your child's phone uses a standalone Apple ID that isn't in your family, iOS won't allow the lock — that's Apple's rule, not ours.

To fix it: on your iPhone, open Settings → Family and make sure your child is listed as a child member. If they're currently on their own Apple ID, Apple's support pages walk through moving them into your family. Email me if you get stuck — I'll talk you through it.

Can I see which apps my child uses?

No, and neither can we. Apple deliberately hides that from apps like Tascify — we only ever receive an anonymous code for the set of apps you chose to lock, never their names or your child's usage. That limitation is also exactly why Tascify can promise your child's activity stays private.

Are photos of finished tasks uploaded anywhere?

Never. If your child photographs a completed task, the photo stays on their phone and is deleted once you've approved or declined it. We have no photo storage.

Can earned minutes be taken away?

No — by design. Minutes your child has earned are theirs to keep, like pocket money. You control how much they can earn and what tasks are worth, but Tascify will never confiscate time they've already earned. If you lower the daily free allowance, the change applies from the next day, so nothing your child is counting on today disappears.

Can my child just delete Tascify to get around it?

No — and it's Apple itself that stops them. While Tascify holds Screen Time access, iOS shows "Uninstall Not Allowed — deleting the app will require parental or guardian approval" and demands a parent's Apple Account password before anything happens. The same is true for switching off Tascify's Screen Time access in Settings. This works even if "Allow deleting apps" is switched on in Screen Time — we've tested it. Your child cannot uninstall or disable Tascify without you.

How do I remove Tascify from my child's phone completely?

It's a two-step, by Apple's design: first, on your child's phone, go to Settings → Screen Time → Apps With Screen Time Access and switch Tascify off (you'll be asked for a parent's Apple Account password). Any app locks lift immediately. Then delete the app normally. If you're leaving us, we'd love to know why — hello@tascify.ie — and don't forget you can erase your family's data first with Delete account in the parent dashboard.

How do I delete my account and all our data?

In the app, open the parent dashboard, scroll to the bottom of settings and tap Delete account. That permanently erases your family's data — every child, task, minute and device on the account. It can't be undone. You can also email hello@tascify.ie and I'll do it for you.

Is Tascify free?

Yes — free while we launch. If that ever changes, existing families will hear from me first, well in advance.

Something's broken, or I have an idea

Please tell me. There's a "Tell Noel what you think" option inside the parent dashboard, or just email hello@tascify.ie. Tascify is built by one person in Cork, and nearly every feature so far came from a parent asking for it.